Page tree
Skip to end of metadata
Go to start of metadata

A User Interaction captures information about past interactions in order to re-use it in future ones. This allows agents to serve users better by knowing the steps they went through. It also allows customers to see better the actions they have performed and how they interacted with us.

Release Status: Pre-production

Approval Status: Team Approved

Version: 4.0.0

IPR Mode: RAND

©  TM Forum 2020. All Rights Reserved.