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1. Project Information

* indicates that this field is required

Project Name*AI Closed Loop Automation
IPR Mode*
RAND

Explanations of each mode is available at http://www.tmforum.org/IPRPolicy/11525/home.html
Type of Project*Development Project
Strategic ProgramAutonomous Operations
Previous Project Charter2022-AI Closed Loop Project Charter
Project Workspace LinkAI Closed Loop Automation Project Home
Project JIRA LinkSee Section 4 below
Project SponsorN/A
Project Team Chair*

Emmanuel A. Otchere - Huawei Technologies Co. Ltd

Project Team Chair*

Mathews Thomas - IBM Corporation

Project Team Chair*

Satishkumar Sadagopan - IBM Corporation

 TM Forum Staff Support

Aaron Boasman-Patel - VP, AI and Customer Experience, Product & Portfolio Management

Yvonne Kuimba - Head of AI & Data

Stuart Dunn - Senior Project Manager

Dave Milham - Chief Architect


2. Project Overview / Executive Summary



Mission 

The scope and objectives of the AI closed loop automation workgroup are to define a reference architecture and related collateral to enable communication service providers (CSPs) to transform network operations by using AI driven closed-loop automation to detect anomalies, determine resolution and implement the required changes to the network within a continuous highly automated framework. The primary audience is CSP IT and network management who need to improve network operations to quickly resolve network issues and ensure the network operates efficiently.

Value 

CSPs are overwhelmed with huge amounts of data, taking days or weeks to troubleshoot problems. Even though traditional expert systems have helped identify root causes and anomalies, they have significant operational expenses associated with them, not to mention being tedious and time-consuming to build. This is why we need AI/ML-based systems to help with proactive detection and automation to keep up with today’s data growth and complexity. We need to understand what is required to detect an anomaly that is a service impact and what is required to automate a remediation for such an anomaly.

Strategy

TM Forum’s AI Closed Loop Automation project is helping the industry deploy and manage AI at scale by reducing risks within and between different organizations. It provides a blueprint on how to deploy AI operations by redesigning and reengineering operational processes to support AI, as well as a framework and toolset for governing AI operations at scale. It empowers service providers to get more intelligence from their data, allowing better decision making.

3. Participants

This section identifies the project team members.

* indicates that this is a required field or role.

RoleName*Company* Confluence “@” mentionComments
Project Team Chairs*

Emmanuel A. Otchere

Mathews Thomas

Satish Sadagopan

Huawei Technologies Co. Ltd

IBM Corporation

IBM Corporation


Project ManagerStuart DunnTM ForumStuart Dunn 
Subject Matter ExpertDave MilhamTM ForumDave Milham


4. Project Workstreams and Deliverables

The project workstreams and deliverables for this project are introduced in the sections below.


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5. Project Backlog


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6. Legal Notice

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