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Patching of relatedParties[], relatedObjects[] or notes[] replaces previous value set.

Attribute name

Patchable

Rule

id

N

 

correlationId

N

 

description

Y

 

severity

Y

 

type

Y

 

creationDate

N

 

targetResolutionDate

Y

 

status

Y

 

subStatus

Y

 

statusChangeReason

Y

 

statusChangeDate

Y

 

resolutionDate

Y

 

relatedParty

Y

 

relatedObject

Y

 

note

Y

 

...

  • Returns HTTP/1.1 status code 201 if the request was successful.
  • Returns HTTP/1.1 status code 400 (Bad request) if content is invalid (missing required attributes, …).

 

Attribute name

Mandatory

Default

Rule

Id

N

 

Initialized by TT handler

correlationId

N

 

 

description

Y

 

 

severity

Y

 

 

type

Y

 

 

creationDate

N

Date of the day

Initialized by TT handler

targetResolutionDate

N

 

 

status

N

Created

Initialized by TT handler

subStatus

N

 

 

statusChangeReason

N

 

 

statusChangeDate

N

Date of the day

 

resolutionDate

N

 

 

relatedParty

N

 

 

relatedObject

N

 

 

Note

N

 

 


Further specify any rules on the creation of the entity

Rule name

Rule

To be completed

To be completed

...

REQUEST

POST API/ troubleTicket
Content-type: application/json

{
"description": "Customer complaint over last invoice.",
"severity": "Urgent",
"type": "Bills, charges or payment"
}

RESPONSE

201
Content-Type: application/json
{
"id": "1",
"correlationId": "TT53482",
"description": "Customer complaint over last invoice.",
"severity": "Urgent",
"type": "Bills, charges or payment",
"creationDate": "2013-07-23T08:16:39.0Z",
"targetResolutionDate": "2013-07-30T10:20:01.0Z",
"status": "Created",
"subStatus": "",
"statusChangeReason": "",
"statusChangeDate": "2013-07-24T08:55:12.0Z",
"resolutionDate": "",
"relatedParty": [
],
"relatedObject": [
],
"note": [
]
}

 

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