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Project Name*Digital Maturity Model & Metrics
IPR Mode*
RAND

Info
Explanations of each mode is available at http://www.tmforum.org/IPRPolicy/11525/home.html


Type of Project*Development Project
Strategic Programadd strategic program name
Previous Project Charter2020 - Digital Maturity Model & Metrics Project Charter
Project Workspace LinkDigitial Maturity Model
Project JIRA LinkSee Section 4 below
Project SponsorN/A
Project Team Lead*

Jonathan Hopkinson, Huawei Technologies

TM Forum Staff Support

Aaron Boasman-Patel - VP AI

Jan Lowdon - Collaboration Manager

 


1. Table of Contents

Table of Contents


2. Project Overview / Executive Summary



Mission

To take the risk out of service providers digital transformation projects and enable them to understand where they are in their transformation journey by using a proven industry agreed methodology to not only assess where they are today, but what they want to transform to.

Value

The model will allow them to create a clear, unbiased roadmap and identify priorities for transformation and understand the capabilities needed to deliver real business value from their transformation. We will also create and define industry agreed strategic KPIs so digital transformation performance can be measured and monitored and most importantly understood at the C-level. 

Strategy
  1. Appropriate online-tooling and DMM platform which is easy to use
  2. Unique value proposition and methodology for delivery
  3. Effective marketing and services sales strategy which appropriately packages up the DMM and reaches a wide audience
  4. Benchmarking – Create a benchmarking capability so members understand where they are in their digital transformation journey in relation to other companies of a similar size/region etc.
  5. Promote  adoption of DMM case studies, adoption assessment reports to inform the market that the approach of DMM is working for the industry
  6. Align all the other industry assessments (AI, CEM, Data, etc) to the DMM model to reinforce the approach
  7. Publish a set of industry agreed strategic KPIs for DMM measurement (answers the question, “we have taken the DMM so now what…”
  8. Ensure that all the dimensions are consistent in language and approach.



3. Participants

This section identifies the project team members.


* indicates that this is a required field or role.

RoleName*Company* Confluence “@” mentionComments
Project Joint Team Lead*

Jonathan Hopkinson

Huawei Technologies
 
Project Joint Team Lead*

Emmanuel Otchere

Huawei Technologies

Subject Matter ExpertAlfred Anaya-DubenardTM Forum

TM Forum Theme & Product Owner

Aaron Boasman-Patel

TM Forum

Collaboration Project ManagerJan LowdonTM Forum

Project Team Members

Eamonn Mullally

Vodafone




Arnold Buddenberg

Orange




Lasse Degner

Detecon


Silvia Flachowsky

Detecon



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