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-Trouble Ticket API
-Product Ordering API
-Usage Management API
-Product Inventory API
-Billing Management API
-Performance Management API
-Product Catalog API
-SLA Management API
-Customer Management API
-Party Management API
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Anchor
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Attribute name | Mandatory | Default | Rule |
|---|---|---|---|
Id | N |
| Initialized by TT handler |
correlationId | N |
|
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description | Y |
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severity | Y |
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type | Y |
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creationDate | N | Date of the day | Initialized by TT handler |
targetResolutionDate | N |
|
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status | N | Created | Initialized by TT handler |
subStatus | N |
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statusChangeReason | N |
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statusChangeDate | N | Date of the day |
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resolutionDate | N |
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relatedParty | N |
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relatedObject | N |
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Note | N |
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The requester should not provide an id – it is generated automatically by the TT handler. A correlationId can be provided, but is not mandatory.
Create a ticket only with mandatory attributes:
REQUEST |
POST API/ troubleTicket Content-type: application/json
{ "description": "Customer complaint over last invoice.", "severity": "Urgent", "type": "Bills, charges or payment" } |
| RESPONSE |
201 Content-Type: application/json { "id": "1", "correlationId": "TT53482", "description": "Customer complaint over last invoice.", "severity": "Urgent", "type": "Bills, charges or payment", "creationDate": "2013-07-23T08:16:39.0Z", "targetResolutionDate": "2013-07-30T10:20:01.0Z", "status": "Created", "subStatus": "", "statusChangeReason": "", "statusChangeDate": "2013-07-24T08:55:12.0Z", "resolutionDate": "", "relatedParty": [ ], "relatedObject": [ ], "note": [ ] |
| Anchor | ||||
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Managed Entity and Task Resource Models
Example of the JSON representation of a product order:
| { | } "id": "42", "href": "http://serverlocation:port/orderManagement/productOrder/42", "externalId": "NiceNameForTheConsumer_42", "priority": "1", "description": "A wonderful 42 order for brand new products", "category": "residential", "state": "InProgress", "orderDate": "2013-04-12T16:42:23-04:00", "completionDate": "2013-04-19T16:42:23-04:00", "requestedStartDate": "2013-04-12T16:42:23-04:00", "requestedCompletionDate": "2013-04-19T16:42:23-04:00", "expectedCompletionDate": "2013-04-19T16:42:23-04:00", "notificationContact": "[email protected]", "note": [ { "text": "A free text detailing the note", "date": "2013-04-12T16:42:23-04:00", "author": "name" } ], "relatedParty": [ { "role": "customer", "id": "345221", "href": "http://serverlocation:port/partyManagement/customer/345221", "name": "John Doe" }, { "role": "partner", "id": "42", "href": "http://serverlocation:port/partyManagement/partner/42" }, { "role": "seller", "id": "4563", "href": "http://serverlocation:port/partnerManagement/partner/4563" } ], "orderItem": [ { "id": "1", "action": "add", "state": "Acknowledged", "billingAccount": [ { "id": "123456", "href": "http://serverlocation:port/billingManagement/billingAccount/123456" } ], "appointment": "http://www.doodle.com/1WCV5647438", "productOffering": { "id": "42", "href": "http: //serverlocation: port/catalogManagement/productOffering/42" }, "product": { "place": { "href": "http://map.google.com/.../1234112GDE", "role": "DeliveryPlace" }, "productCharacteristic": [ { "name": "Colour", "value": "White" }, { "name": "Memory", "value": "16" } ] } }, { "id": "2", "action": "modify", "state": "InProgress", "productOffering": { "id": "43", "href": "http: //serverlocation: port/catalogManagement/productOffering/43" }, "product": { "id": "456", "href": "http: //serverlocation: port/inventoryManagement/product/456", "productCharacteristic": [ { "name": "anotherCharacteristic", "value": "itsValue" } ], "relatedParty": [ { "role": "user", "id": "5667443", "href": "http://serverlocation:port/partyManagement/user/5667443", "name": "Jimmy Doe" } ] } }, { "id": "3", "action": "add", "state": "InProgress", "billingAccount": [ { "id": "123456", "href": "http://serverlocation:port/billingManagement/billingAccount/123456" } ], "productOffering": { "id": "51", "href": "http: //serverlocation: port/catalogManagement/productOffering/51" }, "product": { "id": "511", "href": "http: //serverlocation: port/inventoryManagement/product/456", "productCharacteristic": [ { "name": "anotherCharacteristic", "value": "itsValue" } ], "productRelationship": [ { "type": "reliesOn", "product": { "productCharacteristic": [ { "name": "MSISDN", "value": "003467488299002" } ] } } ] } }, { "id": "4", "action": "add", "state": "InProgress", "billingAccount": [ { "id": "1789", "href": "http://serverlocation:port/billingManagement/billingAccount/1789" } ], "productOffering": { "id": "44", "href": "http://serverlocation:port/catalogManagement/productOffering/Bundle44", "bundledProductOffering": [ { "id": " BundledPSTN444", "href": "http://serverlocation:port/catalogManagement/productOffering/BundledPSTN444" }, { "id": " Bundled Mobile443", "href": "http://serverlocation:port/catalogManagement/productOffering/BundledMobile443" } ] }, "product": { "productRelationship": [ { "type": "bundled", "product": { "productCharacteristic": [ { "name": "PSTNNumber", "value": "003427488299002" } ] } }, { "type": "bundled", "product": { "productCharacteristic": [ { "name": "MobileNumber", "value": "003464553000300" } ] } } ] } } ] } |
Note that collections can be retrieved via GET /orderManagement/productOrder with no {ID}
Description :
This operation is used to retrieve order information using the ID
Attribute selection is enabled on all first level attributes but not on inner classes.
Attribute selection may optionally be enabled on all attributes and inner classes.
Behavior :
· Return status codes
o 200 OK - the request was successful
o 404 Not found - the supplied ID does not match a known productOrder
Use case : Get a specific order based on its ID
REQUEST |
GET /orderManagement/productOrder/42 Accept: application/json |
RESPONSE |
200 Content-Type: application/json
{ "appointment":"http://www.doodle.com/1WCV5647438", { |
POST API/ troubleTicket
Content-type: application/json
{
"description": "Customer complaint over last invoice.",
"severity": "Urgent",
"type": "Bills, charges or payment"
}