{ "id": "1", "correlationId": "TT53482", "description": "Customer complaint over last invoice.", "severity": "Urgent", "type": "Bills, charges or payment", "creationDate": "2013-07-23T08:16:39.0Z", "targetResolutionDate": "2013-07-30T10:20:01.0Z", "status": "In Progress", "subStatus": "Held", "statusChangeReason": "Waiting for invoicing expert.", "statusChangeDate": "2013-07-28T08:55:12.0Z", "relatedParty": [ { "href": "/customer/1234", "role": "Originator" }, { "href": "/operator/1234", "role": "Owner" }, { "href": "Roger Collins", "role": "Reviser" } ], "relatedObject": [ { "involvement": "Disputed", "reference": "/invoice/1234" }, { "involvement": "Adjusted", "reference": "/invoice/5678" } ], "note": [ { "date": "2013-07-24T09:55:30.0Z", "author": "Arthur Evans", "text": "Already called the expert" }, { "date": "2013-07-25T08:55:12.0Z", "author": "Arthur Evans", "text": "Informed the originator" } ] } |