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TM Forum APIs
The following APIs are provided:
-Trouble Ticket API
-Product Ordering API
-Usage Management API
-Product Inventory API
-Billing Management API
-Performance Management API
-Product Catalog API
-SLA Management API
-Customer Management API
-Party Management API
RESOURCE MODEL
Managed Entity and Task Resource Models
Example of the JSON representation of a ticket:
{
"id": "1",
"correlationId": "TT53482",
"description": "Customer complaint over last invoice.",
"severity": "Urgent",
"type": "Bills, charges or payment",
"creationDate": "2013-07-23T08:16:39.0Z",
"targetResolutionDate": "2013-07-30T10:20:01.0Z",
"status": "In Progress",
"subStatus": "Held",
"statusChangeReason": "Waiting for invoicing expert.",
"statusChangeDate": "2013-07-28T08:55:12.0Z",
"relatedParty": [
{
"href": "/customer/1234",
"role": "Originator"
},
{
"href": "/operator/1234",
"role": "Owner"
},
{
"href": "Roger Collins",
"role": "Reviser"
}
],
"relatedObject": [
{
"involvement": "Disputed",
"reference": "/invoice/1234"
},
{
"involvement": "Adjusted",
"reference": "/invoice/5678"
}
],
"note": [
{
"date": "2013-07-24T09:55:30.0Z",
"author": "Arthur Evans",
"text": "Already called the expert"
},
{
"date": "2013-07-25T08:55:12.0Z",
"author": "Arthur Evans",
"text": "Informed the originator"
}
]
} |