/API/troubleTicket/{ID}
Supporetd Methods
GET, PATCH, PUT
Description
The customerAccount service is primarily mapped to the Salesforce Case objects. The service can either be used to retrieved a collection or a specific record (using {ID} at the end of the service). This service is partially supported (i.e. only fields and sub entities that conform to Salesforce model are mapped).
| RESOURCE | ELEMENT | SALESFORCE FIELD | OTB MAPPING |
|---|---|---|---|
| troubleTciket{ | |||
| id | Case.Id | YES | |
| correlationID | Case.correlationID | NEW | |
| description | Case.description | YES | |
| severity | Case.priority | YES (high, medium, low) | |
| type | Case.type | YES | |
| creationDate | Case.createdDate | YES | |
| targetResolutionDate | Case.TMF_Target_Resolution_Date__c | NEW | |
| status | Case.Status | YES | |
| subStatus | Case.TMF_Sub_Status__c | NEW | |
| statusReasonChange | Case.TMF_Status_Reason_Change__c | NEW | |
| statusChangeDate | Case.TMF_Status_Change_Date__c | NEW | |
| resolutionDate | Case.ClosedDate | YES | |
| RelatedParty[] | YES | ||
| RelatedObject[] | NO | ||
| Note[] | NO | ||
| } | |||
| relatedParty{ | |||
| id | Case.Contact.Id | YES | |
| name | Case.Contact.Name | YES | |
| role | NO | ||
| } |