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Sep 13, 2017 Actor Type Activity Version
Łukasz Ślusarczyk Comment commented 8:34 AM

Hello,

I have two general (or stupid) questions:

  1. Is the Trouble Ticket States diagram shown in specification the only one which is allowed or I can add in my implementation some other states and transitions?
  2. Specification presents the defined set of ticket attributes. Does it mean that I cannot use any other attirubutes/information or maybe it means that this is only the "core" set which can be extended according to particular needs? I'm asking in the context of my integration project where I have to obtain (during ticket creation) more data/information (more than it is allowed in specification) from external system to process ticket correctly.
Mar 20, 2017
Richard May Edit updated the page at 5:13 PM
Dec 08, 2016
TS Tsai Comment commented 9:01 AM

There is an error in this page, the "Product Order attributes description" should be replaced by "Trouble Ticket attributes description"

From Oct 01, 2015 to Oct 26, 2015
Aine Flanagan Edit updated the page at 3:20 PM
Aine Flanagan Edit created the page at 3:06 PM