1. Theme Information

* indicates that this field is required

Theme Name*

Customer Experience & Trust

IPR Mode*

RAND

Explanations of each mode is available at http://www.tmforum.org/IPRPolicy/11525/home.html

Strategic Program

Select from the following 3 strategic programs that this charter falls under, if applicable. 1) Digital Ecosystems 2) Insights & Intelligence 3) IT & Network Transformation

Theme Website Link

https://www.tmforum.org/themes-customer-experience-trust/

Theme Lead

Yvonne Kuimba

TMF Project Manager

Adrienne Walcott

Please press Save below to save your charter. Then edit the document to continue completing the charter.

2. Theme Overview / Executive Summary

Mission	Definition of mission
Value (Benefit)	Value to TM Forum members
Implementation	How you are going to do it
Theme Projects	Customer Experience Management (CEM) (add description)

Provide a brief description of the overall business ambitions for this program, and its value to TM Forum members. What are the key business drivers for this work and what will the project do to address it? What is the risk of NOT doing this work now?

3. Team Chairs

This section identifies the team leads, chair and co-chairs.

Note - Please review the Team Roles & Responsibilities RACI here which also indicates which roles are mandatory or optional

Projects	Project Team Chair	Project Manager	Subject Matter Expert	Comments
Customer Experience Management	Arnold Buddenberg	Adrienne Walcott

4. Roadmap

This section provides screen shot of current roadmap

5. Legal Notice

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