Service level agreement API manages:

• Service Level Agreement resource
• Service Level Agreement violation resource

Main attributes of Service Level Agreement are:

• Id: id of the Service level Agreement (SLA)
• Name: Name of the Service level Agreement (SLA)
• Description: Description of the Service level Agreement (SLA)
• Version: Version of the Service level Agreement (SLA)
• Validity Period: Period where the clauses of the SLA are in force
• Start time: Time where the clauses of the SLA are executed
• End time: Time where the clauses of the SLA are finished
• Template: SLA Template characteristics
  • Href: Reference of the Template
  • Name: Name of the template
  • Description: Description of the template
  • Related Party: Parties engaged in the SLA (SLA provider, SLA consumer, …) with Role and reference
• State: Service Level Agreement state
• Approved: Indicates if the service level agreement is approved or not (True or false)
• Rules: Common pattern or Template for the Service Level Specification
  • Id: Unique identifier of the metric
  • Metric: Reference of metric stored in the Service Provider "Metrics Library"
  • Unit: Unit of measure of metric
  • Reference Value: Reference value of metric
  • Operator: Operator used when calculating the rule
  • ToleranceAllowable variation of metric
  • Consequence: defines the action to be applied as a result of a threshold crossing

Main attributes of Service Level Agreement violation are:

• Id: The id of the SLA Violation)
• SLA: of the Service level Agreement description and reference
• Related Party: Parties engaged in the SLA (SLA provider, SLA consumer, …) with Role and reference
• Violation: A discrepancy identified by applying rules to Service Level Agreement related entities
  • Rule: Common pattern or Template for the Service Level Specification with description and reference
  • Unit: Unit of measure of metric
  • Reference Value: Reference value of metric
  • Operator: Operator used when calculating the rule
  • Actual Value: Actual value of the metric
  • Tolerance: Allowable variation of metric
  • Violation Average: TBD
  • Comment: Comment about violation
  • Consequence: defines the action to be applied as a result of a threshold crossing
  • Attachments: represents statistics, a dashboard or reporting data to be presented to the target parties with description and reference