Excel Attachement Issue 

Troubleshooting Steps 

• • Go to Preferences section for FireFox 
    • • • Under the Privacy tab, check if you have chosen to "Use custom settings for History"
          If so, make sure that "Accept third-party cookies" has been checked
          
          
        • Clear the browsers cache and history
          
          
        • Restart the browse
          
          
          
  • For chrome Please ensure an exception is added for JIRA following the instructions HERE: 
    
    

    • Allow or block content settings for certain sites

      You can set exceptions to your content settings (like plug-ins, JavaScript and notifications) for specific websites. Find out more about changing your content settings.

      Without changing your default settings, you can add an exception to the default for a specific website or domain. For example, by default, Chrome allows cookies to save local data from sites. But if you don't trust a site, you can add an exception to block cookies on only that site.

      To add an exception to your content settings, follow these steps:

      1. On your computer, open Chrome.
      2. At the top-right, click More Settings.
      3. At the bottom, click Show advanced settings.
      4. Under "Privacy", click Content settings.
      5. Under the type of content or permission that you want to update, click Manage exceptions.
      6. Under "Hostname pattern", enter the web address that you want to create an exception for.
         • To create exceptions for an entire domain, insert [*.] before the domain name. For example,[*.]google.com will match drive.google.com and calendar.google.com.
         • You can also specify an IP address, an IPv6 address or a non-http URL.
      7. Under "Behaviour", select Allow or Block.
         
         

      You can also remove exceptions that you don't want any more. Point to the site or domain, and then click Remove Done.

    • Clear the browsers cache and history 
      
      
    • Restart the browser 
      
       

•  If the issue still exists, please ensure your browser is up to date or try an alternate browse