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* indicates that this field is required

Project Name*Digital Maturity Model
IPR Mode*
RAND

Explanations of each mode is available at http://www.tmforum.org/IPRPolicy/11525/home.html
Type of Project*Development Project
Strategic ProgramCustomer Experience & Trust
Previous Project CharterDigital Maturity Model Project Charter
Project Workspace LinkDigitial Maturity Model
Project JIRA LinkSee Section 4 below
Project SponsorN/A
Project Team Lead*Jonathan Hopkinson , Huawei Technologies Co. Ltd
Project Team Lead*

Emmanuel A. Otchere , Huawei Technologies Co Ltd

TM Forum Staff Support

Aaron Boasman-Patel  - VP, AI and Customer Experience, Product & Portfolio Management

Alan Pope  - Collaboration Manager

Alfred Anaya-Dubernard - Director Conformance Certification and Digital Maturity Services

1. Table of Contents


2. Project Overview / Executive Summary



Mission

To take the risk out of service providers' digital transformation projects, and enable them to understand where they are in their transformation journey, by using a proven industry agreed methodology to not only assess where they are today, but what they want to transform to.

Value

The Digital Maturity Model (DMM) project underpins TM Forum’s Digital Transformation program and provides practical tools to help Communications Service Providers (CSPs) navigate the complex digital transformation journey to become Digital Service Providers (DSPs)

Strategy
  1. Appropriate online-tooling and DMM platform which is easy to use
  2. Unique value proposition and methodology for delivery
  3. Effective marketing and services sales strategy which appropriately packages up the DMM and reaches a wide audience
  4. Benchmarking – Create a benchmarking capability so members understand where they are in their digital transformation journey in relation to other companies of a similar size/region etc.
  5. Promote adoption of DMM case studies and adoption assessment reports, to inform the market that the approach of DMM is working for the industry
  6. Align all the other industry assessments (AI, CEM, Data, etc) to the DMM model to reinforce the approach
  7. Publish a set of industry agreed strategic KPIs for DMM measurement (answers the question, “we have taken the DMM so now what…”)
  8. Ensure that all the dimensions are consistent in language and approach.


3. Participants

This section identifies the project team members.


* indicates that this is a required field or role.

RoleName*Company* Confluence “@” mentionComments
Project Joint Team Lead*

Jonathan Hopkinson

Huawei Technologies Co. LtdJonathan Hopkinson  
Project Joint Team Lead*

Emmanuel Otchere

Huawei Technologies Co. LtdEmmanuel A. Otchere
Subject Matter ExpertAlfred Anaya-DubenardTM ForumAlfred Anaya-Dubernard
TM Forum Theme & Product Owner

Aaron Boasman-Patel

TM ForumAaron Boasman-Patel
Collaboration Project ManagerAlan PopeTM ForumAlan Pope
Project Team Members

Eamonn Mullally

Vodafone Group

Eamonn Mullally

Arnold Buddenberg

Orange

Arnold Buddenberg

Vit Soupal

DeteconVit Soupal

Silvia Flachowsky

DeteconSilvia Flachowsky

Marc CheboldaeffCognizant


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