Field

Description

id

Unique identifier of the trouble ticket

correlationId

Additional identifier coming from an external system

description

Description of the trouble

severity

The severity of the trouble. It can be for example : minor, major, critical

type

Type of trouble ticket

creationDate

The date on which the trouble was discovered

targetResolutionDate

Foreseen trouble resolution date

status

The current status of the Trouble Ticket

subStatus

The current sub status of the Trouble Ticket

statusChangeReason

The reason of state change

statusChangeDate

The date of state change

resolutionDate

The date on which the service was brought back to its original condition

relatedParty

Party playing a role within trouble ticket

role

Role of the party

reference

Identifier of the party

relatedObject

Objects linked with trouble ticket

involvement

reference

Identifier of the object

note

Extra-information about the trouble ticket

date

Date of the note

author

Author of the note

text

Text of the note