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COMMUNITY Login Issue:

Some community users are reporting getting redirected to their user profile (see image below) when going to a community page - those starting with

Temporary Fix:

When encountering this issue you are advised to fully log out of the website and to log back in.  You can do this by following these steps:

  1. Hover over the top right corner where it says "Welcome, <Your Name>"
  2. Click the Log Out
  3. You will be returned to the homepage, click the Log In / Register link
  4. Type in the email address you registered with (should be your business email address) and password

    1. Forgot your password? Click the forgotten password link and fill in your email address to have a password reset link sent to you.
  5. Once you are logged in try again with accessing the community link



If you are unable to login to Confluence or are getting stuck in a loop when you try to login this may be browser cache/cookies issue.


Method A

  • Open a new private browser window (aka incognito mode in Chrome) steps on how to do this in each browser:
    • Internet Explorer
    • Firefox
    • Chrome
    • Safari

Method B - Recommended if you are not inconvenienced by losing cookies to other sites

  • Clear Cookies and Cache
    • Internet Explorer
    • Firefox
    • Chrome
    • Safari

Still Having Trouble or Need Help?:

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