1. Theme Information
2. Theme Overview / Executive Summary
Mission |
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Value |
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Implementation |
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Theme Projects | AI GovernanceTo meet the need to provide higher quality and richer services in a cost-efficient manner, Communications Service Providers (CSPs) must adopt complex new technologies while simultaneously reducing costs. To do this, the industry relies on AI to effectively augment and automate decision-making that would overwhelm human operators. It is estimated that by 2025 there will be 30+ billion connections worldwide. Manual means of assurance cannot scale to satisfy such digital demands. Given that CSP Business and Operations Support Services (BSS and OSS) architectures typically contain hundreds or thousands of significant components, it is probable that an equal number of AI modules will eventually be deployed within a CSP organization. Managing AI at this scale leads to accountability, audit and maintenance problems. For example, if it is discovered that a data set used to train AI is corrupted, it is natural to withdraw and redevelop all the models affected - but which ones are they, and where are they located? Can the CSP demonstrate to regulators that every model involved has been removed? Can these tasks be performed rapidly and with little cost? Data GovernanceCommunications Service Providers (CSPs) can use data to increase personalization, improve customer retention and spot the potential for new services. Data can also be used for predictive analytics, such as fault detection, and help us respond to global pandemics, natural disasters and climate change. New 5G ecosystems and services, from autonomous vehicles to sensor data, as well as smart cities and industries, all rely on data analysis. Codified information also powers autonomous operations and artificial intelligence (AI), which are critical as manual assurance cannot scale to meet digital demand. |
3. Project Chairs
This section identifies the team leads, chair and co-chairs.
Note - Please review the Team Roles & Responsibilities RACI here which also indicates which roles are mandatory or optional
Projects | Project Team Chairs | Project Manager | Subject Matter Expert | Comments |
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AI Governance | Rob Claxton | Stuart Dunn | ||
Data Governance | Sarah Ness, Radek Odrobina | Stuart Dunn |
4. Roadmap
5. Legal Notice
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