Page History

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• • Go to Preferences section for FireFox 
    • • • Under the Privacy tab, check if you have chosen to "Use custom settings for History"
          If so, make sure that "Accept third-party cookies" has been checked
          
          
        • Clear the browsers cache and history
          
          
        • Restart the browse
          
          
          
  • For chrome Please ensure an exception is added for JIRA following the instructions HERE: 
    
    

    • Allow or block content settings for certain sites

      You can set exceptions to your content settings (like plug-ins, JavaScript and notifications) for specific websites. Find out more about changing your content settings.

      Without changing your default settings, you can add an exception to the default for a specific website or domain. For example, by default, Chrome allows cookies to save local data from sites. But if you don't trust a site, you can add an exception to block cookies on only that site.

      To add an exception to your content settings, follow these steps:

      1. On your computer, open Chrome.
      2. At the top-right, click More   Settings.
      3. At the bottom, click Show advanced settings.
      4. Under "Privacy", click Content settings.
      5. Under the type of content or permission that you want to update, click Manage exceptions.
      6. Under "Hostname pattern", enter the web address that you want to create an exception for.
         • To create exceptions for an entire domain, insert [*.] before the domain name. For example,[*.]google.com will match drive.google.com and calendar.google.com.
         • You can also specify an IP address, an IPv6 address or a non-http URL.
      7. Under "Behaviour", select Allow or Block.
         
         

      You can also remove exceptions that you don't want any more. Point to the site or domain, and then click Remove   Done.

• • • Clear the browsers cache and history 
      
      
    • Restart the
browser + PC
• • • browser 
      
       

•  


• If the issue still exists,
advise the end users to try an alternative browser or upgrade their existing browser.
If you are still having issues after all of the above, please provide the issue ID's of the tickets the users are unable to add attachments to, along with the DATE/TIME so we can check the logs.
Please let me know if there is any change, also please try to restart the computer once you have completed these steps and try using Chrome and Firefox to upload.
• please ensure your browser is up to date or try an alternate browse