Excel Attachement Issue
Troubleshooting Steps
- Go to Preferences section for FireFox
- Under the Privacy tab, check if you have chosen to "Use custom settings for History"
If so, make sure that "Accept third-party cookies" has been checked - Clear the browsers cache and history
- Restart the browse
- Under the Privacy tab, check if you have chosen to "Use custom settings for History"
- For chrome Please ensure an exception is added for JIRA following the instructions HERE:
Allow or block content settings for certain sites
You can set exceptions to your content settings (like plug-ins, JavaScript and notifications) for specific websites. Find out more about changing your content settings.
Without changing your default settings, you can add an exception to the default for a specific website or domain. For example, by default, Chrome allows cookies to save local data from sites. But if you don't trust a site, you can add an exception to block cookies on only that site.
To add an exception to your content settings, follow these steps:
- On your computer, open Chrome.
- At the top-right, click More Settings.
- At the bottom, click Show advanced settings.
- Under "Privacy", click Content settings.
- Under the type of content or permission that you want to update, click Manage exceptions.
- Under "Hostname pattern", enter the web address that you want to create an exception for.
- To create exceptions for an entire domain, insert
[*.]
before the domain name. For example,[*.]google.com
will matchdrive.google.com
andcalendar.google.com
. - You can also specify an IP address, an IPv6 address or a non-http URL.
- To create exceptions for an entire domain, insert
- Under "Behaviour", select Allow or Block.
You can also remove exceptions that you don't want any more. Point to the site or domain, and then click Remove
Done.- Clear the browsers cache and history
- Restart the browser
- Go to Preferences section for FireFox
- If the issue still exists, please ensure your browser is up to date or try an alternate browse