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1. Theme Information

* indicates that this field is required

Theme Name*Customer Experience & Trust
IPR Mode*

RAND

Explanations of each mode is available at http://www.tmforum.org/IPRPolicy/11525/home.html

Strategic Program
Theme Website Linkhttps://www.tmforum.org/themes-customer-experience-trust/
Theme LeadYvonne Kuimba
TMF Project ManagerAdrienne Walcott



2. Theme Overview / Executive Summary


MissionDefinition of mission
Value (Benefit)Value to TM Forum members
Implementation

How you are going to do it

Theme Projects

Customer Experience Management (CEM) (add description)


3.  Team Chairs

This section identifies the team leads, chair and co-chairs.

Note - Please review the Team Roles & Responsibilities RACI here which also indicates which roles are mandatory or optional 

Projects

Project Team Chair

Project Manager Subject Matter ExpertComments
Customer Experience ManagementArnold BuddenbergAdrienne Walcott


4. Roadmap

This section provides screen shot of current roadmap



5. Legal Notice

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